FAQs

 

Do you accept custom orders?

Yes! Please reach out to us on our "Contact Us" page and we'll respond within the next business day.

When can I expect my order?

We will notify you by e-mail or text as soon as the order is ready for pickup.

How will my order ship?

We ship your orders via USPS First Class Mail, First Class Parcel with Tracking, and Priority. Most small orders will be shipped in a mailing envelope via USPS First Class Mail. Larger orders will be in a packaging box. Check out the shipping options when you are ready to pay for your order. 

Can I return or exchange my order?

Yes! If you need to exchange an item, it must be in original condition and returned within 7 days of pickup. Please let the staff know at your pickup location so they can arrange a new order, or email us as soon as possible. You will receive a new notification when your replacement order is ready for pickup.

Where's my order?

All McHugh Jiu Jitsu orders are made-to-order so it may take a little time to process.

  • Pickup orders: Once ready, you will receive a notification letting you know your order is available at your selected school location. Please allow a short processing period and check your email or SMS for your pickup confirmation.

  • Delivery orders: You will receive tracking details via email so you can follow your order on its way.

When will my order ship?

In most cases, orders are processed on the same day (before 1 pm EST) or within 1-2 business day. 5-7 Business days to process for custom orders before shipping time. Typically orders take 2-6 business days for delivery in the USA once they're dispatched via First Class Mail. International orders typically take 1-3 weeks for delivery, sometimes longer. 

How many products do you have?

Currently, we are working on new designs and adding new products! Be sure to check back for updates.

How do I find the products I need?

Use the search bar in the main menu if you're looking for something specific. Also, try the catalog option in the main menu to shop by category such as sports, floral, travel, etc. Also, you'll find links to the stickers/decals and supplies in the main menu. 

How do I iron-on patches?

Iron-on patch instructions:

  1. Garment should be clean & freshly laundered (including new items).
  2. Set home iron to "COTTON" or Highest setting, 375-400 degrees, for five minutes.
  3. Thoroughly iron area of garment where patch will be placed.
  4. Place patch on garment, embroidery facing up.
  5. Place cloth or light towel over patch and using a slow circular motion, press firmly for 30 seconds.
  6. Turn garment inside out, and iron the back of the patch for 30 seconds.
  7. Let cool for one minute. If edge of patch can be lifted, repeat step 6.

Do not use on fabrics with a low melting point such as nylon, vinyl, or leather. We are not responsible for damage to garments, persons, or objects/entities caused by ironing, heat pressing, sewing, gluing, or other application methods of products. Patches and appliques can be applied by sewing or ironing. Permanence of application guaranteed by sewing. Do not use steam if ironing. Wash garments inside-out with a gentle, cool cycle and place inside a sealed pillow case.